Appointment policy:

Please book your appointments as early as possible to ensure your preferred appointment time. We want you to enjoy the full time with our talented staff. If you are excessively late, keep in mind that we may have to reschedule your appointment or change the service to another time. Perceptions and its entire staff want to make this a very pleasant experience for all clients. We thank you for your cooperation. 

 

24 hour appointment cancellation policy:

Nurses and Spa Staff at Perceptions have a 24-hour cancellation/rescheduling policy. For your convenience we send an email confirmation 48-hours in advance as well as a text reminder 24-hours in advance. If you cancel or change your appointment you must do so 24 hours prior to your appointment. If you do not, you will be charged a determined fee based on your service. This policy is in place out of respect for our nurses, spa staff and clients. Cancellations with less than 24 hours notice are difficult to fill, by giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.

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“NO-SHOWS”:

“No-Shows” will forfeit one session of their package or will be charged a $75 fee. In the event you miss three consecutive appointments without contacting the spa, you will be unable to schedule future appointments.

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Late guest policy:

We understand “life happens.” If for any reason you are expecting to be late by 5 minutes or more to your scheduled appointment, please call us at

1-916-844-0155 so our front desk can reschedule your appointment. At Perceptions, we work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest scheduled that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that. Tardiness may require rescheduling your appointment for another day.

 

Gift certificates:

Gift certificates must be presented at time of service or Gift Certificate number verified. Gift certificates only available in-store, cannot be purchased online or mailed out.

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Maternity:

All women who become pregnant during their medical treatments, must discontinue treatments. Remaining treatments will be placed on hold until after pregnancy or remaining balance may be placed on store credit and used for other services. No refunds are available. Individuals who move out of the area during treatments are not eligible for refunds. Considerations will be on a case by case basis and at the discretion of management.

 

Package refunds:

All packages not initiated within 4 months are not available for refunds and money paid will be placed on a house account for store credit. They will be considered initiated packages or services. No refunds are available.

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Return policy:

There are no refunds on any amounts charged including deposits. If the client does not want to continue with treatments a credit will be given that can be used for other services at the facility.

Product Returns:

Perceptions is unable to return any products after purchase unless the return is due to a reaction. You are required to document your reaction within the first 30 days in order for your products to be eligible for return. These returns will result in store-credit.  All other sales are final.

Banked products are not eligible for refunds, store credit will be given.

 

Children safety policy:

Due to safety considerations and limited space, children are welcome by appointment only. Children are only permitted in the spa area when having a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have a facilities to care for children. We love children, and we hope you understand, we cannot assure their safety in professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated.